AT&T GSM Voicemail Instructions

Setting up Your Voicemail Box

With AT&T Wireless VoiceMail, callers can leave voice messages for you as soon as you activate your GSM wireless phone, so it's important that you set up your AT&T Wireless VoiceMail box right away. You can access your VoiceMail box from your wireless handset or from a landline phone.

From your wireless headset:

Press the key with the mailbox icon (usually the 1 key). You will be taken directly to the login password prompt.
Please note When checking messages from your wireless handset, you do NOT need to press the [*] key to interrupt your greeting. Airtime (plus applicable long distance) is charged for messages checked from your wireless phone.

From your landline (touch-tone) phone:

Dial your wireless phone number, press the * (asterisk) key to interrupt the greeting. (Note: There are no airtime charges for calls made from any landline phone)

When you access your new VoiceMail box the first time, there will be a brief tutorial to help you set up your new mailbox.

First you will be asked to enter the temporary password 1 1 1 1
You will then be asked to enter a new password of your choice and then press # . (Note: your password cannot begin with 0)
You will then be asked to choose your "Busy" greeting and your "No Answer" greeting, both of which can be the standard greeting or a personal greeting.
Lastly, you will be asked to record your name (press 1) or have the system use your wireless number instead (press #).

That's it! Your mailbox is then ready to retrieve your AT&T Wireless GSM VoiceMail messages. When traveling in the AT&T GSM Area, your phone will indicate that you have voice messages as soon as they come in to your AT&T GSM VoiceMail box.

Creating and Sending a Voicemail Message

You can create and send messages to any other AT&T Wireless GSM VoiceMail customer without having to place another call.

To record your message, at the Main Menu, press: 3
When you have finished recording, press: #
Enter the area code and wireless phone number of the AT&T Wireless GSM VoiceMail customer you'd like to reach. If you are sending the message to a distribution list, enter the group list number.
To send now press: #
For more delivery options press: 0

You can select a delivery option by pressing:
- 1 for private
- 2 for urgent
- 3 for message confirmation
- 4 for future delivery
To confirm the destination and send your message, press: #

If you want to send the message to other customers or distribution lists, simply follow steps 3 through 6 above.

Using Distribution Lists

To access the Distribution List menu, press the following keys at the Main Menu: 4 2 2 (4 - Personal Options, 2 - Administrative Options, 2 - Group Lists)
Manage your distribution lists by pressing:
- 1 to create new lists
- 2 to edit existing lists
- 3 to delete existing lists
- 4 to list names of a specific list
Follow the prompt's directions on how to enter each person you wish to add to the list and assign it a group distribution number (11-25).

To send the group a message, just enter the group distribution number (11-25) instead of each individual's cellular phone number.

Responding To & Forwarding Messages

You can reply to and forward messages to any other AT&T Wireless VoiceMail customer. This allows you to get back to them without having to place another call or even remember their number.

Responding To A Message:

To reply, at the end of the message press: 8 (The system will let you know if you can not reply to the message. If this happens, use the forward feature instead.)
Record your message.
To confirm and send the message, press: # # If you'd like to send the message on to others, simply follow steps 1 and 2 above.

Forwarding A Message:

When you're done listening to a message that you would like to forward, press: 6. If you'd like to record a short introduction, simply follow the prompt.
Enter the destination mailbox number(s) of the AT&T Wireless VoiceMail Customer(s) or Group Distribution Number you'd like to send the message to.
To confirm and send the message, press: # #. If you'd like to send the message on to others, simply follow steps 1 and 2 above.